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		<div id="layerShow" class="wordWrap">Production/operations management involves the integration of numerous activities and processes to produce products and services in a highly competitive global environment. Many companies have experienced a decline in market shares as a result of their inability to compete on the basis of product design, cost or quality. Most now agree that world class performance in operation is essential for competitive success and long term survival. This course considers the operations from a managerial perspective. We will consider concepts, tools and methods for improving the performance of operation</div>
		
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